Customer Care Blitz Day is a fun and exciting day through which FINCA branches across the country come up with the theme, dress code and most importantly, go an extra mile to give an exceptional service to our clients.
This is a monthly event that is observed by all FINCA branches in Zambia. The first ever Customer Care Blitz Day was held on Friday, 8th August, 2014, in all branches within Lusaka.
In one of the branch, staffs were dressed in uniforms which made them look like waiters and waitresses ready to serve clients while on the other hand; they looked like school pupils who are eager to learn from clients. This particular branch adopted the theme …
“We are here to serve and learn from our clients”.