FINCA Zambia is closely monitoring all global developments related to COVID-19 (Coronavirus).As we navigate these challenging times together, we will continue to prioritize the health and well-being of all members of our FINCA family, including staff, agents, clients and partners.

In an effort to reduce disruption to businesses and reduce the risk of exposure, we are encouraging the use of our branchless channels which include:

FINCA Mobile– Dial *200# on Airtel or MTN networks to register or download the FINCA Mobile app from Google Play store.

FINCA Express– Avoid travel and exposure by using an agent close to you. Our agents are complying with preventive practices in line with the directive from the Ministry of Health.

FINCA Call Centre– Contact our call center team on 0966 200 580 or 0971 245 429 (WhatsApp available on both lines).

E-mail– Send an email to with your enquiries.

Facebook Page– Send us a message on Facebook and our team will respond to your query.

For customers whose only option is to use our branch services, we would like to reassure you that we are adhering to the prescribed health guidelines. Our branches are equipped with hand washing bays and hand sanitizer for staff, customers and vendors; protective wear for staff; strict que management to ensure prescribed physical distance among other initiatives.

We would like to thank you for your ongoing support and will continue to update you on any developments during this period to ensure uninterrupted service delivery.